Online customer service using Zoom! Isetan's 2021 school backpack selection

Jun 15, 2020
Isetan Shinjuku store is currently selling patterned randoseru and randoseru in collaboration with popular brands on its online store. This year, we are also using chat and video calls to help you choose a randoseru. For customers who would like to see the randoseru in person, we will introduce approximately 150 randoseru by appointment only.

Isetan Mitsukoshi Online Store www.isetan.co.jp/randoseru

Support for choosing a randoseru, offered for the first time at Isetan Mitsukoshi this year

Chat (LINE) customer service
A service using LINE. A representative will answer each customer's questions. Please ask your questions at your convenience and we will respond within one or two business days during business hours.
https://works.do/R/ti/p/bebiko@isetanmitsukoshi

Videophone Customer Service "Isetan at Home for School Bags"
This service uses the ZOOM app and can introduce approximately 150 school bags. We can provide an internet connection and devices for video calls, and is recommended for those who want to consult directly with a salesperson about how to choose a school bag. In the same environment, consultations by video call with three generations are also possible.


~How to Use~
1. Add the official Isetan Shinjuku Baby & Kids LINE account as a friend.
https://works.do/R/ti/p/bebiko@isetanmitsukoshi
2. Register as a member and select your reservation date and time on the reservation page
https://app.mistore.jp/reservation/form/10/SE000098/CA000074
3. Confirm your reservation on the official LINE account and discuss any points you would like to see in advance
4. Video calls begin


Randoseru sales at Isetan Shinjuku (Isetan Kaikan 5th floor)

In order to prevent the spread of COVID-19, reservations are required. This is recommended for customers who would like to try the bags on for themselves. To shorten your stay, we recommend clearing up any questions you may have beforehand via chat or video call. At the venue, a wide selection of approximately 150 randoseru, mainly original Isetan Mitsukoshi randoseru, will be on display.

Period: Saturday, May 30th - Tuesday, August 4th
*After the event, there will be an introduction on the 6th floor of the main building. This is subject to change depending on the situation.
Venue: 5th floor of Isetan Kaikan
Capacity: Up to 5 pairs of people at a time (2 people per group, including children).


~How to make a reservation~
1. Add Isetan Shinjuku Store Baby & Kids official LINE as a friend.
https://works.do/R/ti/p/bebiko@isetanmitsukoshi
2. Register as a member and select your reservation date and time on the reservation page
https://app.mistore.jp/reservation/form/10/SE000097/CA000073
3. Visit the Isetan Kaikan building

*Some brands are also available in shops on the 6th floor of the main building.


Featured Products!

Our Most Popular! Mitsukoshi Isetan Pattern-Made School Bag


Cowhide leather from 80,300 yen, Clarino from 69,300 yen
With over 8 million different combinations of the body, interior and edging colours, you can express your child's individuality. You can choose a school bag that suits your child's tastes and they will love it for a long time.


First appearance! Mitsukoshi Isetan original collaboration


"Kawaii" school bags, 80,300 yen each, 4 colors available
A collaboration school bag has been released between Mitsukoshi Isetan and , the official goods brand of Sebastian Masuda, a leader in Japan's KAWAII culture! While the exterior is simple, the interior expresses a pop and colorful world.


New product exclusive to Isetan Shinjuku store and online store! Mitsukoshi Isetan Original Premium Cowhide Leather


Cowhide 75,900 yen each, 2 colors available
A school bag made using Vitoria cowhide leather, allowing you to enjoy the unique texture of cowhide. The colors of the metal fittings and stitching complement the color of the main body.


*All products will be delivered at a later date.
*All prices include tax.



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